Refund Policy

1. Scope of This Policy

This Refund Policy explains when PrintYouth will and won't issue a refund for a design bundle purchase. It applies to every order placed through printyouth.com, and should be read alongside our Commercial Licence and Delivery Policy.

2. Nature of Digital Goods

Every PrintYouth purchase is a digital design bundle, delivered immediately after payment — you're taken straight to a download page, and the same link is emailed to you as a backup. Because the files are accessible the moment your order is confirmed, we're generally unable to offer refunds once a download link has been issued — the same way a physical retailer can't take back a product once it's been used. This is standard practice for instantly-delivered digital goods and is disclosed here, and at checkout, before you pay.

3. When Refunds Are Available

We'll refund or replace your order if:

• Your payment was captured but you never received a working download link, and we can't resolve access for you within a reasonable time
• You were charged more than once for the same order
• The Google Drive folder linked to your purchase is genuinely inaccessible or missing files, and we can't fix access within a reasonable time

4. When Refunds Are Not Available

We generally will not issue a refund if:

• You've already downloaded or viewed the files
• You changed your mind about the design after purchase
• You no longer want to use the licence, but the files were successfully delivered

5. Bought the Wrong Bundle

If you purchased the wrong bundle by mistake, contact us before downloading the files if possible. We'll try to help you switch to the correct bundle rather than issue a refund, where that's reasonable — this keeps things simple for both sides and gets you the designs you actually wanted faster than a refund and re-purchase would.

6. Duplicate or Failed Charges

Occasionally a payment gateway issue can result in being charged twice for one order, or a charge going through without an order being created on our end. In either case, contact us with your payment reference and we'll investigate and refund any duplicate or failed charge that didn't result in a valid order.

7. How to Request a Refund

Email us via our Contact page with your order email and, if you have it, the order reference from your confirmation email. Describe what went wrong — the more detail you give us (screenshots of an error, for example), the faster we can resolve it. We aim to respond within 2 business days.

8. Refund Processing & Timing

Refunds, when approved, are issued back to the original payment method via Razorpay. Once we initiate a refund, it may take a few additional business days to appear in your account, depending on your bank or card issuer — this part of the timeline is outside our control once the refund has been sent.

9. Chargebacks

If you dispute a charge directly with your bank or card issuer instead of contacting us first, we may not be able to assist further once that process has begun. We'd genuinely prefer to resolve delivery or billing issues directly — reaching out via our Contact page is almost always faster than a formal chargeback, and lets us fix a real delivery problem instead of just contesting a claim.

10. Changes to This Policy

We may update this policy from time to time. Any order placed before a change remains subject to the policy in effect at the time of that purchase. Material changes will be reflected in the "Last updated" date above.

11. Contact Us

Questions about a refund? Reach us via our Contact page, or email orders@printyouth.com.